Renfe - Operadora

The state-owned company Renfe Operadora is a public institution, as established in Article 103 of Law 40/2015, of 1 October, on the Legal Framework of the Public Sector, and is attached to the Ministry of Public Works.

Renfe Operadora has its own legal personality, separate from that of the State, full capacity to act in the attainment of its corporate purpose, and its own equity and assets, under the terms established in the third additional provision Law 38/2015, of 1 October 2015, of the Railway Sector, and according to the terms stipulated in its own Articles of Association, approved by Royal Decree 2396/2004 of 30 December (published in the Official State Gazette on 31 December).

Our Renfe Operadora offices

The X accounts of Renfe, Cercanías Madrid, Cercanías Valencia and InfoRenfe, as well as the Facebook account, are intended to provide information to users of these social media platforms. This information can be consulted without having to register on X or Facebook, or having to be a follower of @renfe, @CercaniasMadrid, @CercaniasVLC, @inforenfe or the Renfe Fan Page on Facebook. We welcome comments, queries, complaints, criticisms and contributions and will respond whenever possible.

Always use correct and polite language. Respect the privacy of others.

The communication team reserves the right to report abusive user action to X or Facebook, as well as to block anyone engaging in behaviour such as:

Offensive expressions or links to pages with offensive content, as well as links or references to illegal sites, with violent, sexual, racist or discriminatory content.
Serious insults against the company or its workers.
Derogatory or defamatory comments against any person or entity outside the company.
Automated accounts, also called bots, used to send messages considered SPAM.
SPAM, advertising messages or promotional material.
Content subject to copyright.
Personal data unrelated to the author of the comment.
Images of people, especially of a harmful nature, without their express consent.
Repetitions or repeated comments not consistent with the proposed topic.
Posts on the same topic that exceed in number, length or frequency what is reasonable in normal use of social media and can therefore be construed as abusive.

The trademarks and logos registered by Renfe Operadora may only be used by external persons or entities with the express consent of the company.

Comments published by followers of Renfe's X and Facebook accounts correspond exclusively to their authors.

If you wish to contact Renfe please visit the gruporenfe.com page.

Renfe Operadora reminds that social networks are subject to the same laws and restrictions as any other means of communication and that any publication on them could lead to legal consequences.