Renfe, in its constant search for initiatives that respond to the needs and demands of the more than one million passengers who travel daily on the Cercanías and Rodalies de Catalunya networks, has found in the instant messaging tool WhatsApp an opportunity to open a new channel of real-time information about its services.
Reaching where customers already are in order to offer them relevant and quality information quickly and efficiently is one of Renfe's main objectives. For this reason, it is committed to opening channels on WhatsApp as a new means of communication that allows users to receive relevant updates on the Cercanías (Commuter) and Rodalies de Catalunya service, i.e., information of interest on the operation of trains in the different hubs.