1. Data controller: Renfe Viajeros, SME, S.A., with NIF A86868189 and address for these purposes at Avda. Ciudad de Barcelona, 4 - 28007 Madrid. Data Protection Officer Contact: dpd@renfe.es.
2. Purpose of the processing: To guarantee assistance to victims of railway accidents and their families, in compliance with the provisions of Royal Decree 627/2014, of 18 July, on assistance to victims of railway accidents and their families, as well as to guarantee the quality of the service by recording the call.
3. Data categories:
4. Legitimacy: Compliance with a legal obligation established in Royal Decree 627/2014, of 18 July, on assistance to victims of railway accidents and their families for the implementation of the assistance plan and Renfe's legitimate interest in recording calls through the telephone lines intended for this purpose.
5. Date sources: The processed data may have been provided directly by the data subject or by third parties on their behalf. Sometimes we will process data because it has been provided to us by public authorities, competent authorities or emergency services/hospitals.
6. Recipients: The data may be communicated to third parties such as competent authorities and insurance companies.
7. Retention periods: The data will be kept for the time necessary for the fulfilment of the intended purpose.
8. Rights: As a data subject, you may exercise your rights of: access, rectification, erasure, limitation of processing, opposition and portability, under the terms established in the regulations, at the following address: derechos.viajeros@renfe.es. In addition, if you are not satisfied with the exercising of your rights, you can make a complaint to the Spanish Data Protection Agency.