Renfe has committed to making its website accessible in accordance with Royal Decree 112/2018, of 7 September, on the accessibility of websites and applications for mobile devices in the public sector.

Royal Decree 112/2018

The above accessibility statement applies to the following website: https://grupo.renfe.com

Compliance status

This website partially complies with RD 1112/2018 due to the corresponding exceptions and lack of conformance to the aspects indicated below.

Content not accessible

The content listed below is not accessible due to the following reasons:

a. Lack of compliance with RD 1112/2018.

• On some pages, non-textual content presented to the user has been detected that lacks an adequate textual alternative, preventing certain people from perceiving the information in a way that is equivalent to visual content. [requirement number 9.1.1.1 of the UNE-EN 301549:2022 standard, Non-textual content].
• In different sections of the website, the information, structure and relationships between elements cannot be determined by software due to inconsistent use of semantics, tags and groupings. [requirement number 9.1.3.1 of the UNE-EN 301549:2022 Information and Relations standard]
• In some forms, certain input fields do not allow user agents to automatically identify their purpose, making it difficult to perform functions such as autocomplete. [requirement no. 9.1.3.5 of the UNE-EN 301549:2022 standard, Identification of the input purpose].
• Some components of the interface have an insufficient level of contrast between non-textual elements and the background, making it difficult to perceive them. [requirement number 9.1.4.11 of the UNE-EN 301549:2022 Contrast of non-textual content]
• Interactive elements have been identified that cannot be fully used with the keyboard, as per requirement number 9.2.1.1 of the UNE-EN 301549:2022 standard, Keyboard]
• On certain pages, the tab order does not match the visual or logical order, making sequential navigation difficult. [requirement number 9.2.4.3 of the UNE-EN 301549:2022 Focus order]
• There are links whose purpose is not sufficiently clear from the visible text or the immediate context. [requirement number 9.2.4.4 of the UNE-EN 301549:2022 Purpose of links (in context)]
• At times, there may be some components where the keyboard focus indication is not sufficiently visible, making it difficult for the user to orient themselves. [requirement number 9.2.4.7 of the UNE-EN 301549:2022 Keyboard focus]
• In certain interactive controls, the accessible name given to assistive technologies does not match or does not contain the label or text visible to the user, [requirement number 9.2.5.3 of the UNE-EN 301549:2022 Label in the name]
• Components have been identified that serve equivalent functions but are not consistently presented or identified, making it difficult for users to predict their behaviour. [requirement number 9.3.2.4 of the UNE-EN 301549:2022 Consistent identification]
• Misuses of attributes intended to provide a name or description to interactive elements have been detected, as well as controls without an accessible name, preventing assistive technologies from properly communicating their function. [requirement number 9.4.1.2 of the UNE-EN 301549:2022 Name, function, value]
• On some pages, status messages are not identified in such a way that they can be automatically communicated to users of assistive technologies without the need to receive the focus [requirement number 9.4.1.3 of the UNE-EN 301549:2022 standard, Status messages]

b. Disproportionate Burden

• Not applicable.

c. The content does not fall within the scope of applicable law.

• PDF documents published before September 20, 2018 may not meet basic accessibility requirements.

Preparation of this accessibility statement

This statement was prepared on 9 December 2025.

The method used to prepare the statement is an external self-assessment conducted by CTIC Centro Tecnológico.

Last revision of the statement: 9 December 2025.

It is worth noting that this website is currently being updated to include new content and new areas, so a new accessibility review will be conducted shortly.

Remarks and contact details

Please use our website to inform us about any potential violations of the website, to notify problems regarding access to the content or send your queries/comments/suggestions to improve the website's accessibility Contact Renfe.

In the Request for Accessible Information, the person must clearly state the facts, reasons and needs so that the request can be dealt with in a reasonable and legitimate manner.

Procedure for formulating complaints

In the event that a request for accessible information or complaint has been previously rejected, if one does not agree with the decision taken or if the response does not meet the criteria mentioned in Article 12.5, the person concerned has the option of initiating a complaint process.

Likewise, the initiation of a complaint is allowed if twenty working days have elapsed without receiving a response.

The complaint can be submitted on our website Contact Renfe indicating the fact that it is a complaint.

Likewise, the complaint can be submitted at any Renfe customer service office.

Optional content

The Renfe Group is committed to offering an accessible website, through which a set of useful content and functionalities are provided that allow access by as many users as possible, including groups of people with disabilities and the elderly.

Renfe is working to ensure that its websites converge with the requirements of the EN-301549 Standard, considering the exceptions of RD 1112/2018. With this purpose, the Renfe Group engages in a process of on-going improvement during the development and maintenance of its websites, which includes a regular comprehensive assessment of the Accessibility of its website to ensure compliance with the requirements of the standard mentioned above.

In the construction of the Renfe Group website, a series of measures have been adopted with the aim of improving its accessibility. This entails a number of advantages, such as:

• Facilitating access to users regardless of their physical condition or environment.
• Allow access to its contents through any browser (Microsoft Edge, Firefox, Google Chrome, Safari, etc.) , from the website or mobile device and to facilitate the correct functioning of the support products, including clear and well-structured content.
• Improving the browsing and user experience.

The measures taken include, but are not limited to, the following:

• Clear separation between content and presentation materials.
• Structural and semantic marking to ensure proper browsing.
• Descriptive link texts for your destination.
• Text with a font size adapted to the user's preferences or needs.

However, the Renfe Group undertakes to continue working to resolve as soon as possible all possible aspects that could hinder access to certain contents of the portal.