Privacy policy

Who is responsible for the processing of your personal data?

Renfe Operadora Public Business Entity ("Renfe Operadora"), with registered office at Avenida Ciudad de Barcelona, 4 28007-Madrid.

You can contact the Renfe Group's Data Protection Officer at the following email address: dpd@renfe.es

What personal data does Renfe Operadora process about you?

This privacy policy applies to the processing of personal data derived from general browsing of the Renfe Operadora website. In this context, the categories of data processed include information relating to your activity on the website, such as your IP address, domain name and browser-detected location.

For other specific processing related to forms or particular services available on this website, please refer to the section "What additional data processing do we carry out?"

What do we use your personal data for?

• To conduct statistical analyses on website usage, such as identifying the most frequently visited sections, improving the browsing experience and ensuring the proper functioning of the website.
• To ensure the security of the website, including detecting and preventing attempted attacks or atypical behaviour that may compromise the integrity of our systems.

How long will we retain your data?

In accordance with the purposes outlined above, we will retain your data for the period necessary to fulfil those purposes. Consult the Cookies Policy to find out the retention period for each cookie.

With regard to those processing activities that have their own specific privacy policy, the retention periods are detailed in the relevant section of that policy.

Why do we use your personal data? (legal basis)

On the basis of Renfe Operadora’s legitimate interest in conducting statistical analyses on website usage, improving the user experience and ensuring the security of its systems.

How did we obtain your data?

The data we process for the purposes indicated above has been obtained directly from you while browsing our website.

What additional data processing do we carry out?

In addition to the purposes previously indicated, Renfe Operadora carries out specific processing of personal data through the forms provided throughout its website. These forms collect personal data for specific purposes, and each has its own specific privacy policy, which provides detailed information about the relevant processing. You can consult this information at the following links:

• Whistleblowing channel (“Ethics Channel”)
• Employment Portal
• Requests for medical examinations
• Requests for filming or photo shoots at our facilities

We would like to remind you that it is important to keep your data duly updated to guarantee that the data we process is always accurate. If you change it, let us know so we are aware of its current status.

Who will receive your data?

Renfe Operadora may communicate your personal data to:

• Competent authorities when Renfe Operadora has the legal obligation to provide data.
• Renfe Operadora also collaborates with a number of third-party service providers that have access to the your personal data and that process it on behalf of Renfe Operadora as part of their provision of services.
  

What rights do you have?

You can exercise your rights of access, rectification, deletion, opposition, limitation of processing and data portability through Renfe Operadora's Legal Department by sending an email to derechos.renfeepe@renfe.es or by post to Renfe Operadora EPE, Avenida Pio XII, 110 Caracola 3 – 28036 Madrid. You must provide a copy of your Spanish ID card or of an official document that proves your identity.

If you consider that we have not processed your personal data in line with the regulations, you can contact the data protection officer via e-mail at dpd@renfe.es. Notwithstanding the above, you can make a complaint at Spanish Data Protection Agency

Please be reminded that you can always easily change or delete your data or stop its usage, as well as revoke the consent you have granted us, by sending an email to  derechos.renfeepe@renfe.es